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The Best Inbound Call Center Provider for all Your Customer Support Needs

A call center that caters to the incoming calls of your customers is the need of any business that wishes to succeed. It is crucial to listen to your customers. And it is possible to achieve this prime business goal with an outsourced Inbound Call Center Provider. 

You can avail of the services with us at LiveSalesman. We are the market leaders in providing Call Center Outsourcing solutions with more than 18 years of experience in the industry.

  1. Customer Care Services: One of the high points of our Inbound Call Center Services is the specialized and personalized customer care. We aim to deliver an extraordinary experience to your customer base at each step of their journey. We don’t believe in scripted responses. Instead, our agents prioritize real human connection and conversation with the customers. They understand their issues and provide viable solutions that impinge a positive image of your brand among your customers.

  1. Brand Image: Brand Image is important and we understand the same. As an Inbound Call Center Provider, it is our duty to train our agents in your brands persona. To imbibe your brand personality, we make them experience and feel your products and services. We also provide custom and on-site-training which makes them identify with your company and its culture and values. Identification with your brand persona instills confidence in them and gurantees satisfaction for your customers.

  1. Strategic Solutions: Our Call Center Outsourcing services are known to provide advanced solutions in customer care. We are abreast with Artificial Intelligence, SelfServe, Cloud Solutions and the like. Apart from access, it is crucial to have expert teams to manage Avant Garde technology. We have technological experts for the same. We first understand the nuances of your business and then only design custom solutions and programs and deliver customer care with the help of these advanced technologies.

  1. Order Taking Services: One of the essential services that we offer as an Inbound Call Center Provider is Order Taking. We have a Multichannel Order Taking and Order Entry services with 24/7 support. Our agents are adept in handling the orders and entering them into your CRM system for quick processing. Moreover, we take customer privacy seriously. We have all the necessary measures in place for the encryption of the data. With our Order-taking experts, returns, and exchanges turn minimal. We offer our order-taking services through phone, email, SMS, Chat, and Social Media channels for an omnichannel experience.

  1. Customer Retention: For any Inbound Call Center Services, customer retention should be the touchpoint. It is because getting a new customer is expensive than retaining one. At LiveSalesman, we take Customer Retention with urgent care. Our Customer Retention Specialists engage with the customers calling for the cancellation of services. They try to understand their concerns and then only offer logical solutions and incentives in alignment with your company policies. They ensure to retain your valuable customers without imposing themselves.

  1. Helpdesk/ Tech Support: As a Call Center Outsourcing provider, we understand the critical use of state-of-the-art tech support. We have agents with a sound engineering background to tackle both Level 1 and complex levels of 2 and 3 technical issues raised by your customers. They provide resolutions related to Installations, Problem Simulations, Product/Service Activations and Diagnostics. Our Tech Support is cost-effective for your troubleshooting problems.

  1. Sales Support: Our Inbound Call Center Services have agents proficient in sales support. They are trained experts adept in cross-selling and up-selling with qualified leads. They ensure to turn your customers into repeat buyers thus, providing an excellent return of investments for your valuable enterprise. It is our duty to turn your business into a successful venture with capable sales support teams.

With such benefits, it is no wonder to leave your business in our careful hands at LiveSalesman. We are always happy to serve your Call Center Outsourcing  needs with exceptional quality. Feel free and do give us a call to know more about us and our services.

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