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Get Exceptional Customer Care Support with Our Call Centers in KSA in Compliance with Saudization

People in Saudi Arabia are transitioning from a conventional in-store shopping behavior to shopping from online sites. It is because of its young and computer-savvy denizens who are more in tune with the digital life. Saudi Arabia has a rising marketing potential for both national and international players. 

To increase the economic scope, regional enterprises are also entering the online bandwagon, and why not, the internet is a place where people of every demography are present. It thus becomes imperative for enterprises to offer services online.

Shopping for Saudi Arabians is a family affair. It is regarded as a leisure and recreational activity with one's family members. Coming to seasonal shopping fluctuations, the holy month of Ramadhan is the peak retailing time in Saudi Arabia. There is a staggering upsurge in the spending habits of people with extraordinary sales in the shopping of electronic gadgets and apparel. Thus, retailers leverage the time for huge discounts and sales with massive revenue generation.

KSA has recently announced its Saudi Nationalization Scheme. With Saudization, it is mandatory to have customer care with Saudi natives operating the services in the Kingdom. The aim is to reserve customer care jobs for the Saudi Arabian nationals, thus alleviating the problem of unemployment in the region.

LiveSalesman is at the forefront in this endeavor started by the Kingdom. We have set up  Call Centers in KSA in compliance with the Saudization scheme. Our Call Center Outsourcing teams are 100% localized with Saudi nationals, thus eliminating your need to create an in-house customer support team from scratch.

We understand the subtleties of Arabic culture and thus offer the best Inbound Call Center Outsourcing Services with a Hybrid workforce. Our native Saudi customer care staff manages the front-end tasks related to phone, email, Website, and chat communications. While our offshore teams maintain back-office duties appertaining to follow-ups and escalations.

Our Call Centers in KSA choose the talented pool of Saudi candidates for the services. These agents are well-versed with Arabic culture and the nuances of the language. So, they are better able to serve the customers in the region. They are also adept in the English language and provide bilingual support wherever needed. 

We understand the importance of Ramadhan in the Saudi Arabian region. The kingdom lays stress on reduced working hours without any effect on the payouts. Moreover, being the peak shopping season, there is all the more need for dynamic customer care. This is where our hybrid Call Center Outsourcing comes in handy. They manage the influx of queries by the customers with viable resolutions. 

With Complex Labor Laws presiding in KSA, management of Call Center Outsourcing services requires Expat managers with experience in the region. At LiveSalesman, our teams are managed proficiently by Saudi Expats with an in-depth understanding of the intricacies in Saudi Arabia. With their knowledge and expertise, they ensure to make your Call Centers in KSA unparalleled in providing customer care.

With us, your Inbound Call Center Outsourcing management is cost-effective in the long run. We take into account your business requirements and offer the service accordingly. With us, you can scale up and down in alignment with your business growth and seasonal demands.

Our Call Center Outsourcing Support teams use Automated Services to streamline customer care. It helps to use automation where human interaction is less needed. Whereas the customer care teams brace themselves for other necessary tasks that require their efforts and attention. It ensures that your business grows every day with superior customer support and services. 

Do not forget to give us a call to know more about our Call Centers in KSA and how we at LiveSalesman provide effective Inbound Call Center Outsourcing Services with 24/7 Bilingual Arabic and English Language support.

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