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How LiveSalesman provides Technical Support for your Business

When businesses say they have Technical Support, it implies they provide a service where technology and software-related issues raised by customers are fixed.

As we already know how crucial it is to keep customers satisfied. And providing solutions when technical issues are raised is then a priority.

Companies mostly hire Outsourced Call Center Services for technical support. And why not, It saves them ample time to pivot their attention towards the growth of their business. Outsourced services have the necessary expertise to handle software and hardware installations, repairs, activation, warranty issues, services, and other IT related matters.

And at LiveSalesman, we provide a well-built Technical Solutions team that is prompt in troubleshooting the technical issues raised by your customers. We help you stay ahead of the competition with our precise and fitting technical solutions for queries raised by customers. There are several benefits when you hire us as your Inbound Call Center Service Providers for technical support.

We have listed some of them below for your knowledge.

  1. The technical support at our Call Center Outsourcing service is the most economical solution for your business. Along with the money, you save time that you utilize for your business growth. With us, you do not have to worry about costs related to hiring and training the technical staff. We train and guide them according to the demands of your business.
  2. The infrastructure required for this kind of support does not end with call center agents. It involves the heavy installation of large servers, security systems, storage, software, and hardware equipment that are costly. Add to it the servicing cost. With our Outsourced Call Center Services, you only pay for the time our technical staff works for you. Hence, all the expenses that entail IT infrastructure are borne by us right from installation to servicing.
  3. We have security systems in place that lowers the risk of cyber-attacks that are rampant nowadays. We have heavy-duty cloud storage systems for the backup of your valuable business information. It ensures the safety of your critical data in case of a loss or data breach. The technical support at our Call Center Outsourcing manages and organizes all the networks systems and servers for maximum security.
  4. Call volumes are never stable. On occasions, they peek beyond limits, while at other times they are entirely low. You do not have to worry about the staffing in times of heavy or low workload. With us, at LiveSalesman, we offer flexible technical support solutions. You can scale up and down the technical staff according to your call volume needs.
  5. As an Inbound Call Center Service Provider, we provide tier 1, tier 2, and tier 3 technical support. Tier 1 support handles common issues related to help-desk and customer care. Tier 2 support is more technical and is operated by more experienced technicians. Tier 3 is the topmost offering and covers more advanced technical issues and troubleshooting by specialized teams. With this strategic handling of technical issues, custom solutions are furnished to customers.
  6. Our Multilingual tech staff makes sure to engage with customers in a language they prefer. We have over 30 European and Asian languages support at our Outsourced Call Center Services. No matter where your customers are, they will always feel heard and understood in their native tongue with minimal communication gap.
  7. Our Call Center Outsourcing services offer Omnichannel Tech Support on all the major platforms like Phone, Email, Chat, Messengers, SMS, and social Media Support channels. We have an advanced CRM system that streamlines all the processes related to customer support. We help your customers in real-time with 24/7/365 days support so that your valuable customer base is catered without fail. It is because we know how crucial it is to offer customer care support at all times. 

We promise to offer technical support with our thoroughly trained tech agents. As a leading Inbound Call Center Service Provider, we aim to deliver a positive brand image for your business. With us, your customers are going to be loyal proponents of your brand. Do contact us at LiveSalesman to know more about the customer care solution we have to offer.

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