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Why LiveSalemsan is the Best Partner for your Help Desk Call Center Needs

Inbound call center providers help manage your customer care with round-the-clock services so that your valuable business does not suffer any losses. LiveSalesman is the leading vendor of help desk call centers that provides top-of-the-line technical support for customers as well as your in-house workforce. Outsourcing thus takes away the burden of managing your helpdesk so that you stay focussed on the expansion of your business.

Here we mention some of the reasons that you should choose us as your help desk partner.

  1. As a call center services provider, we are known to work for every kind of company- whether small, midsize, or large. Our services have been availed by software companies, hospitality businesses, retail, merchandise, electronic companies, hardware business, and much more. With such a versatile portfolio, we have the requisite expertise in help desk services.
  2. Our cost-effective help desk call center takes away the headache of overhead cost in maintaining an in-house center. With in-house center, you have to look after infrastructure, software, salary, staffing solutions and correct management of incoming calls. But with us, you can concentrate on improving your products and services while we manage the help-desk workload with our efficient pricing plans. Whether you want a dedicated center or a shared one, your solutions will as be per your business needs.
  3. The agents at our outsourced Inbound call center with help-desk solutions are highly qualified, trained, and experienced. With their proficiency in catering to global companies, they have the necessary outlook to cater to your business needs. When callers get in touch with our agents, they are unable to differentiate whether they are communicating with an outsourced agent or an in-house one. They make their calling journey smooth with their skillful handling of issues.
  4. The help-desk support at our call center services is multi-tiered level covering primary level support to complex. Whether commonplace issues like troubleshooting electronics and software, our agents cater with relative ease. And when a caller requires an expert for solving elaborate problems, our tier-1 agents route the call to the specialized tier-2 or tier-3 agent expert in its field. We develop the custom tier support according to your requirement and, it only ensures your business growth each day.
  5. As an inbound call center provider that offers help-desk services, we cover a variety of services in the industry. Our services range from hardware, and software troubleshooting, logistics, software service support, POS services, and field services support. Our help desk call center can offer remote services anywhere on the globe. Correct software integration with AI tools helps our agents to manage the help-desk needs with increased productivity and efficiency. Problem-solving resolutions with empathy and understanding, in turn, improve the work turnover that affects your profits positively.
  6. We understand staffing solutions in help-desk services should be easily scalable. What we offer at our call center, are flexible scaling solutions, easy to increase and decrease as per your requirement. It is more cost-efficient as you only pay for the number of agents and hours we work for you. Moreover, our agents are available through all the available communication channels like phone, email, SMS, Twitter, Messengers, Facebook, etc. We measure KPIs and agent performance so that your and our operations are improved from time to time.
  7. Multilingual support is the lifeline of any business. And we make sure that you get the best language support. Our help desk call center services offer language support in more than 30 languages like French, German, Spanish, Portuguese, Arabic, and other popular languages. It helps to bridge the communication gap between the caller and your company, thus driving your business ahead globally.

LiveSalesman has the perfect help desk call center solutions for your business. Multiple tier support through experienced staff eliminates the need for an in-house center. Easy to scale with round-the-clock services in popular languages, no wonder you will experience an increase in your turnovers. As an outsourced inbound call center, we are the best you could get as we have an expertise of 18 years behind us. Do give us a call to avail of our different call center solutions at LiveSalesman.

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